Coronavirus

Guidelines surrounding Coronavirus are constantly changing. To get the latest NHS information and advice about coronavirus (Covid-19), please visit nhs.uk/coronavirus.

You should not leave home if you or someone you live with has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

The government have now increased this period of isolation to 10 days.

Testing

Anyone with symptoms can register to get a test. Please see the Covid-19 Getting Tested page on the Gov.uk website for more information.

Face Coverings

All patients entering the surgery MUST wear a face mask. This applies to those entering the foyer to speak to a receptionist and if you have a face to face appointment. You can buy reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face. We are unable to supply patients with a mask. Therefore if you attend the surgery without one you will be asked to return with one at a later time. This does not apply to those under the age of 11 and Public Health England do not recommend face coverings for children under the age of 3 for health and safety reasons.

There is no medical reason why someone cannot wear a face covering, but we do understand that it can make some people feel extremely uncomfortable. However, to protect our staff and other patients, we will not be allowing patients into the surgery unless they are wearing a face covering.

Those who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this, this includes exemption cards. No person needs to seek advice or request a letter from a medical professional about their reason for not wearing a face covering. Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice and is not necessary in law.

Wearing of a face covering in other places, for example on public transport, in shops, banks etc, is also required.

Exemption letters from a GP are not necessary, and our GPs have been informed by the Government not to provide these under any circumstances, so please do not ask.

What does this mean for you?

The surgery remains open, however we want to minimise the number of patients attending the Practice for face to face appointments.

This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need.

A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone.

If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 10 days.
If there is no risk you will be offered a face to face appointment if appropriate.

Due to the system changes we appreciate that there is a high volume of calls coming into the surgery. We are trying to answer them as quickly as possible and have all available staff members answering your calls. We appreciate your patience during this time.

To ensure that you are dealt with speedily you can submit an eConsult consultation which will be dealt with within 48hrs; follow the link on the website. Alternatively you can use our Push Doctor service, details of which are also available on our website.

Existing appointments

We still offer routine appointments, although these will all take place over the telephone in the first instance as with the urgent appointments.

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.

Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.

Only the patient with the appointment will be allowed into the building.

For children, only one parent/guardian will be allowed to accompany the child.

Patients over the age of 11 will not be admitted without a face covering.