Coronavirus – Urgent Notice

Important notice regarding changes to the appointment system

Due to the on-going situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff we are asking our patients support with this. Please wear a mask when attending the surgery.

What does this mean for you?

Appointments:

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the practice for face to face appointments.

This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need.

A member of the clinical team will then contact you for a telephone consultation. If they wish to see you face to face this will be arranged with you directly during the consultation.

If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days.

If there is no risk you will be offered a face to face appointment if appropriate.

To ensure that you are dealt with speedily you can submit an eConsult consultation which will be dealt with within 24hrs.

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a clinician.

Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.

Only the patient with the appointment will be allowed into the building.
For children, only one parent/guardian will be allowed to accompany the child.

Prescriptions

Where possible, please ensure you nominate a pharmacy so we can send your prescription electronically.

To order a repeat prescription, please request online. If not registered please contact the surgery to register for online services.

Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.

Please remain courteous to our staff at all times; any incidents of verbal or physical abuse may result in removal from the practice list.

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.

Our priority is the health and safety of all our patients and staff.