New Telephone System
On Thursday 13th March we will be moving to a new telephone system. There should be minimal disruption to our phone lines during this process.
Our new system, Surgery Connect, is designed to make patients’ lives easier by getting the medical attention and advice needed as effectively as possible.
Additional features of the new system include
- Patient Callback holds the patient’s place in the queue after they have called in and hung up. They receive a callback instead of waiting on the line, saving time and money.
- Integration with patient record systems means when a patient speaks to any member of the practice team their information is to hand, eliminating frustrating delays.