Welcome to Southway Surgery.


Following the speech from the Prime Minister on March 23rd.

Everyone must stay at home to help stop the spread of coronavirus.

This includes people of all ages – even if you do not have any symptoms or other health conditions.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • a medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 online coronavirus service.

If you live with someone who has symptoms of coronavirus, you can get an isolation note via 111.nhs.uk/covid-19, you do not need to get a note from a GP.

Only call 111 if you cannot get help online.

For further information go to nhs.uk/coronavirus or gov.uk/coronavirus.

Advice accurate as of 0900 27/03/2020.


What does this mean for you?

The surgery remains open, however we want to minimise the number of patients attending the Practice for face to face appointments. 

This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need.

A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone.

If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days.

If there is no risk you will be offered a face to face appointment if appropriate.

Due to the system changes we appreciate that there is a high volume of calls coming into the surgery. We are trying to answer them as quickly as possible and have all available staff members answering your calls. We appreciate your patience during this time. 

To ensure that you are dealt with speedily you can submit an eConsult consultation which will be dealt with within 24hrs; follow the link on the website.

Existing appointments:
All pre-existing GP appointments will take place over the telephone in the first instance. 

Access to the Surgery:
Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.

Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.

Only the patient with the appointment will be allowed into the building.

For children, only one parent/guardian will be allowed to accompany the child.

Zero Tolerance:

The surgery has a zero tolerance policy in line with all NHS sites with regard to violence and abuse. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff and patients. 

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to a fear for a person’s safety. In this situation we will notify the patient in writing of their removal form the list & record in the patient’s medical records the fact of the removal & the circumstances leading to it.

Online Prescriptions:

We are currently sending out new email log in details for those patients who were already using the online service. Once this is received we recommend patients log into the “PATIENT ACCESS” website to order medication.


EConsult is now available directly from this website.


Patients wishing to receive text message updates will need to verify their mobile number with the surgery.




It is vital that we have the correct information to contact you for your own care. Contact us via telephone or come in to the surgery and fill in a contact details form to inform us of your new address/telephone number/email address.





GP appointments are now available for patients during the evening and at the weekends by using Devon Doctors GP access scheme. For more information, visit nhs.uk/GPaccess

To book an appointment, call Devon Doctors on 01392 822354.

Do you have any special communication needs? (i.e. Sign Language, Larger print needed, braille or language barrier) ~ If so, please inform a member of the reception staff so we may help you with your time at the surgery.

For all new information about the surgery, please visit our News page.

For all enquiries, phone: 01752 776650

There is ample parking at the surgery with disabled friendly parking near the main entrance.

The surgery has a purpose built ramp and disabled toilet designed for wheelchair access.

Please note: the surgery does not own the car park and is unable to prevent unruly parking.